Return and Cancel policy
Our utmost importance is that you are content with your purchase, however, if you need to return merchandise, please note that return requests need to be made within the first 14 days of delivery. After the 14 days, returns will not be accepted.
*Please be advised that firearm purchases that are accepted from the transferring FFL are considered used firearms, even if unfired. We cannot provide a full refund for firearms once they have been transferred into your possession. Inspect it before accepting the transfer.
**Canceling a firearm and custom products will have a 15% deduction fee from refund. Any variance to this policy may result in no refund or partial refund.
***No returns of merchandise will be accepted without prior authorization or notice.
Please follow the steps outlined below to start your request for a return.
All returns on orders paid by a credit or debit card will receive a credit to the card used on the purchase once a confirmation receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, please allow up to 20 days after return is received and inspected for the refund to be processed.
To qualify for a refund on merchandise that is not defective, all returned merchandise must include the following:
1. The merchandise must be in original packaging.
2. The merchandise must be unused. Products showing excessive use will not be refunded or exchanged.
In the package, include the following:
1. A copy of your original invoice and packing slip
2. The reason for your returned merchandise.
*All return merchandise shipments must be Pre-paid and not Cash on Delivery (COD)
You must send your returned merchandise using either UPS, FedEx, or USPS according to their restrictions and provide us with tracking information.
You must obtain a Return Authorization Number or RMA, PRIOR to returning the merchandise by contacting Customer Service through the phone number or email shown below.
Heyward Streams Inc.
Phone Number: (786) 532-3476
Email: Info@heywardstreams.com
Please ship your returned merchandise to:
Heyward Streams Inc.
Attn: Returns Dept.
6570 Griffin Rd ste 105, Davie, FL 33314
Upon receiving your package in our store, and verification of the item is made, you will receive an email with the status. Note that this process can take up to a couple of weeks, but typically a few days.
**Please be advised that you will be responsible for covering the Shipping Fee on returned merchandise that is not defective. A 15% Restocking fee will apply to any returned merchandise. Firearms that are not defective and in the possession of your FFL will have a 20% Restocking Fee AND a shipping charge deducted from your refund. Any variance to this policy may result in no refund or partial refund.
Returning Firearms:
Take your time to inspect all firearms thoroughly at the FFL dealer BEFORE proceeding with the transfer. Once a new firearm is transferred to you from the FFL, it is considered used, even if it has not been fired. We will not be able to provide a full refund for firearms once they have been transferred into your possession. We do not reimburse FFL transfer fees on returned items.
If a defect is discovered AFTER the transfer is accepted, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). If the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number. *We will not cover any additional transfer fees if that situation occurs.
Returning non-firearms:
All returned merchandise must include the following:
1. The merchandise must be in their original condition and packaging.
2. The merchandise must be unused. Products showing use will not be refunded or exchanged.
*If you have received an incorrect product, we will replace the product with the correct one if you request an exchange request within the first 14 days of delivery.
You must obtain a Return Authorization Number or RMA, PRIOR to returning the merchandise by contacting Customer Service through the phone number or email shown above. Please follow the steps outlined in the Return Policy Section.
**You will be responsible for covering the Shipping Fee on returned merchandise that is not defective and a 15% Restocking Fee will apply to any returned merchandise. By placing an order on our site, you agree to the terms and conditions including all shipping, return and associated policies on this website.
**After the item is inspected or tested, if it is not defective as it was stated by the customer, we will deduct %15 of restocking fee plus the shipping fees from the refund.
Our Customer Service hours of operation are:
Monday through Friday from 11:00am 6:00pm EST