Return Policy

At Heyward Streams Inc., we strive to ensure your complete satisfaction with every purchase. If you need to return or cancel an order, please review our policy below to understand the process and requirements. We’re here to assist you every step of the way.

1. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • Timeframe: Return requests must be made within 14 days of delivery. No returns are accepted after this period.
  • Condition: Items must be:
    • Unused and in their original condition.
    • In their original packaging.
    • Items showing signs of use, damage, or alteration are not eligible for refund or exchange.

2. Return Process

Follow these steps to return an item:

  1. Request a return: Contact our team at (786) 532-3476 or heywardstreamscontact@gmail.com to initiate a return and receive an RMA number.
  2. Prepare Your Package:
    • Include your order confirmation or packing slip.
    • Provide a brief note explaining the reason for the return.
  3. Ship the Item: Send the return to:
    Heyward Streams Inc.
    7875 Pines Blvd, Pembroke Pines, FL 33024
    • Use a trackable carrier (UPS, FedEx, or USPS) and share the tracking number with us.
    • Note: If a customer returns a product, they are responsible for ensuring it reaches us, and we recommend purchasing shipping insurance to protect against loss or damage.
  4. Inspection and Refund: We’ll inspect the item within 3–5 business days of receipt and email you with the refund or exchange status. Refunds are issued to the original payment method (credit/debit card) and may take up to 10 business days to process, depending on your bank.

3. Refunds and Fees

  • Non-Defective Items:
    • Customers are responsible for return shipping costs.
    • A 15% restocking fee applies to all non-defective returns.
  • Incorrect or Defective Items: If we ship the wrong item or an item is defective, contact us within 14 days for a full refund or replacement, including shipping costs, at no charge.
  • Misreported Defects: If an item is returned as defective but found to be non-defective, a 15% restocking fee and return shipping costs will be deducted from the refund.

4. Firearm Returns

Firearms require special handling due to legal regulations:

  • Pre-Transfer Inspection: Inspect firearms thoroughly at your Federal Firearms License (FFL) dealer before accepting the transfer. Once transferred, firearms are considered used (even if unfired) and are not eligible for a full refund.
  • Non-Defective Firearms:
    • Returns incur a 20% restocking fee plus return shipping costs.
    • FFL transfer fees are not covered.
  • Defective Firearms: Post-transfer defects must be resolved directly with the manufacturer under their warranty policy. Replacement firearms require FFL transfer, and any associated fees are your responsibility.

5. Cancellations

  • Firearms Products: Cancelling a order for firearms incurs a 15% cancellation fee. Non-compliance with this policy may result in a partial or no refund.
  • Custom Products: Cancelling Custom order incurs a 30% cancellation fee. Non-compliance with this policy may result in a partial or no refund.
  • Other Products: Standard orders cancelled before shipment are fully refunded. Contact us promptly to cancel.

6. Non-Returnable Items

The following are not eligible for return:

  • Used, damaged, or non-original packaged items.
  • Returns requested after the 14-day window.

7. Contact Us

For assistance with returns, cancellations, or questions, reach out to our Customer Service team:
Phone: (786) 532-3476
Email: heywardstreamscontact@gmail.com

Thank you for choosing Heyward Streams Inc. We’re here to ensure a seamless shopping experience.